Return & Refund Policy – Skyveto

1. Eligibility for Returns

You may request a return if:

• You received a damaged, defective, or incorrect item
• You received a product with missing parts or accessories
• You are not satisfied with the quality or fit of the product (Subject to category eligibility)

Items must be:

• Unused and unworn
• Unwashed and unaltered
• With original tags, labels, and packaging intact
• Returned with all accessories/free gifts (if any)

Skyveto reserves the right to reject returns that do not meet these conditions.

2. Return Window

Customers must raise a return request within:

Requests made after the return window may not be accepted unless the product is defective or damaged.

3. How to Request a Return

To initiate a return:

1. Log in to your Skyveto account
2. Go to My Orders
3. Select the order you want to return
4. Choose Return/Replacement
5. Upload required photos or videos (for faster approval)

Alternatively, you may contact customer support at:
📧 support@skyveto.com

Once reviewed, our team will update you on the next steps.

4. Return Pickup Process

After your return request is approved:

• A courier partner will be assigned to pick up the product
• Pickup time depends on your location
• You must pack the product securely in its original packaging
• Courier personnel may inspect the item at pickup

If reverse pickup is unavailable in your area, you may be asked to self-ship the product to our warehouse, and shipping costs will be reimbursed (as applicable).

5. Non-Returnable Items

For safety, hygiene, or special-sale reasons, certain products are not eligible for return or refund. Examples include:

• Innerwear, lingerie, and personal items
• Socks, handkerchiefs, makeup, beauty items
• Baby feeding products
• Used or washed clothing
• Electronics that have been activated or tampered
• Clearance items marked as “Final Sale”
• Customized or altered products

Non-returnable items will be clearly indicated on the product page.

6. Exchanges

Exchanges are available for:

• Size issues
• Color/variant issues (when the correct one is in stock)
• Defective or incorrect items

If the requested exchange is unavailable, a refund will be processed instead.

7. Refund Process

Refunds are issued after:

1. The returned product passes quality inspection
2. The item is confirmed as eligible for return

Refund timeline:

8. Quality Check (QC) Failures

A refund will not be issued if the returned product:

• Is used, washed, damaged, or altered
• Has missing tags, accessories, or packaging
• Shows signs of misuse or wear
• Does not match the item shipped by Skyveto

If QC fails, the item will be returned to the customer without refund.

9. Late or Missing Refunds

If your refund has not been credited:

1. Check your bank/UPI account again
2. Contact your payment provider
3. If still unresolved, contact us at: 📧 support@skyveto.com

We will assist you immediately.

10. Order Not Received / Wrong Delivery

If you receive:

• A wrong product
• An empty package
• A missing item

You must report it within 48 hours of delivery, with unboxing video or proof. This helps us verify issues with our logistics partners.

11. Policy Abuse

Skyveto may block or restrict accounts for:

• Excessive returns
• Fraudulent claims
• Tampering with products
• Misusing COD option
• False “missing product” claims

We maintain the right to protect our platform from fraudulent behavior.

12. Cancellation & Replacement

Please refer to our Cancellation Policy for details on order cancellation before dispatch. Replacements follow the same conditions as returns.

13. Contact Us

For return, refund, or replacement queries, contact us at:

📧 support@skyveto.com

🕒 Support Hours: Mon–Sat, 10 AM – 7 PM

We are dedicated to helping you quickly and professionally.