Cancellation & Replacement Rules – Skyveto
Last Updated: 2025
At Skyveto, our goal is to offer a smooth, secure, and customer-friendly shopping experience. These Cancellation & Replacement Rules explain when and how customers can request a cancellation or replacement, along with the conditions that apply.
By placing an order on Skyveto, you agree to follow these rules.
1. Order Cancellation Rules
1.1 Cancellation Before Dispatch
Customers may cancel their order before it has been packed or shipped.
You can request cancellation by:
- Visiting My Orders section
- Selecting the order
- Choosing Cancel Order
Or email us at: 📧 support@skyveto.com
If accepted:
- The order will be cancelled
- Refund (if prepaid) will be processed to the original payment method
1.2 Cancellation After Dispatch
Once an order has been dispatched or is in transit:
- Cancellation is not allowed
- You may refuse delivery or place a return request after delivery (as per Return Policy)
1.3 COD Cancellation Rules
For Cash on Delivery (COD) orders:
- You may cancel before shipment
- If order is already shipped, cancellation is not possible
- Repeated refusal of COD packages may lead to:
- ✓ COD option being disabled
- ✓ Account restrictions
1.4 Skyveto-Initiated Cancellations
Skyveto may cancel an order due to:
- Out-of-stock products
- Pricing or listing errors
- Fraudulent or suspicious activity
- Incorrect or incomplete address
- Payment failure
- Violation of platform policies
A full refund will be issued for all Skyveto-initiated cancellations.
2. Replacement Rules
Skyveto allows replacements under specific circumstances. Replacements are processed only if the exact product/variant is in stock.
2.1 Eligible Reasons for Replacement
- Wrong product delivered
- Wrong size or color sent
- Damaged product received
- Product received with missing parts
- Product is defective or non-functional
- Product does not match the description
2.2 Non-Eligible Replacement Cases
Replacement will not be provided if:
- Product is used, washed, or altered
- Tags, labels, or packaging are missing
- Product damaged due to misuse
- Product belongs to non-returnable or hygiene-restricted category
- Original product cannot be verified
- Request is raised after the return window ends
2.3 Replacement Time Window
Replacement requests must be raised within:
7 days of delivery
Requests after the 7-day window will not be accepted unless the product is defective.
2.4 Replacement Availability
- In stock → Replacement will be dispatched
- Out of stock → Refund will be processed after return pickup
Skyveto does not guarantee replacement stock for all items.
3. Replacement Process
To request a replacement:
- Go to My Orders
- Select the delivered item
- Click Replace Item
- Choose the reason and upload photos/videos for verification
Alternatively, email us at: 📧 support@skyveto.com
After approval:
- A reverse pickup will be arranged (or instructions for self-shipping will be given)
- After quality inspection, replacement or refund will be processed
4. Quality Check (QC) for Replacements
Returned items undergo quality inspection to confirm:
- Product is unused
- All tags and packaging are intact
- Product matches the original shipment
- No damage from customer misuse
If QC fails:
- Replacement will not be issued
- The item may be returned back to the customer
5. Self-Shipping Rules
If reverse pickup is not available:
- Customer may be asked to self-ship the product
- Shipping charges will be reimbursed (up to a fixed limit) after verifying courier receipt
- Damages during self-shipping due to poor packaging are not Skyveto’s responsibility
6. Refund for Cancelled or Non-Replaced Orders
Refund method depends on payment type:
Prepaid Orders
Refund is issued to the original payment method (UPI, card, wallet, net banking) within 2–7 business days after QC approval.
COD Orders
Refund is sent via bank transfer/UPI once customer provides valid details.
Skyveto will not issue refunds to third-party accounts for security reasons.
7. Abuse of Cancellation/Replacement Rules
Skyveto may restrict accounts involved in:
- Excessive cancellations
- Repeated return/replacement abuse
- False claims
- Removing tags or damaging items
- Refusing COD orders repeatedly
- Misuse of offers or policies
Actions may include:
- Removing COD option
- Canceling return/replacement privileges
- Temporary or permanent account suspension
8. Contact Us
For cancellation or replacement queries, reach out to:
🕒 Support Hours: Mon–Sat, 10 AM – 7 PM
We are here to assist you with professionalism and care.
Conclusion
Skyveto’s Cancellation & Replacement Rules ensure fairness, clarity, and convenience for customers while maintaining product integrity and smooth operations. Our policies are created to protect both customers and the platform, ensuring a safe, reliable, and trustworthy shopping experience.
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